CUSTOMER CARE

Shipping &
returns.

01

Shipping

InkClub currently fulfils and ships every order directly. Once an order is dispatched, its status will be updated and can be checked using the order number and mobile number on our Track Order page.

02

Payment

Customers can pay securely online through Razorpay or choose Cash on Delivery. COD requires an upfront payment of 20% of the discounted cart value plus a ₹30 COD charge; the remaining 80% is payable on delivery. Orders are confirmed only after the upfront payment is verified.

03

No change-of-mind returns

Because tattoos are personal-use, skin-contact products, InkClub does not accept change-of-mind returns or exchanges. This does not affect rights available for an incorrect or damaged order.

04

Order issue

If you receive an incorrect or damaged item or have an order complaint, email inkclub.store@gmail.com promptly with your order number and clear photos of the unopened product and packaging, if relevant.

05

Your customer details

When you sign in, InkClub stores the name and email supplied by your verified account, along with first-captured and recent signed-in activity times. When you submit checkout or save delivery changes, we also store the name and phone number you submit. Checkout contact details are saved even if you do not complete payment. We do not collect unsent text while you type, and we never receive your sign-in password.

These details are available to authorised InkClub admins for account, checkout and order support. Saving a customer record does not subscribe you to promotional emails or messages. Contact inkclub.store@gmail.com to request a correction or removal of your contact details.